Canon PIXMA TS7720 is not working or not printing, and you need a page right now. Maybe a school form is due. Maybe a shipping label has to go out today. Few things feel worse than a printer that sits there and does nothing.
The good news is that most TS7720 problems have simple causes. A stuck print job, a lost Wi-Fi link, or a clogged nozzle can each stop a page cold. You can fix most of these in minutes, with no repair visit.
This guide covers every common cause, from easy to advanced. It also explains terms like PPM, DPI, and duty cycle in plain words. You will find a symptom table, ink buying tips, and clear advice on when to repair or replace. Start with the simple checks first, because they solve more problems than you might expect.
This guide draws on Canon USA’s published specs and US retailer listings checked in October 2026. Menu names can vary by firmware, so confirm exact screens in Canon’s official manual.
Why Is My Canon PIXMA TS7720 Not Working or Not Printing?
A Canon PIXMA TS7720 not printing usually comes down to five causes. They are connection failures, print queue errors, wrong printer settings, paper feed trouble, and ink or printhead issues. Many match the common inkjet printer problems and their causes. The fixes carry over to other models.
Three symptoms look alike, but each needs a different fix:
- Will not power on: The screen stays dark. Check the power cord and outlet first.
- Appears offline: The printer is on, but your device cannot reach it. Think Wi-Fi, USB, or queue status.
- Receives jobs but prints blank pages: Paper comes out empty. Think ink, nozzles, or cartridges.
Start with simple checks before you try advanced fixes. A quick look at cables, the queue, and paper solves many cases. It also protects your saved settings.
Common Signs of Canon PIXMA TS7720 Printer Problems
Watch for these warning signs:
- The printer ignores jobs from your Windows PC, Mac, iPhone, or Android phone.
- Documents sit in the queue, or a warning light blinks.
- Pages come out blank, faded, streaky, misaligned, or missing a color.
If only your phone fails, read how to print from a phone at home. It covers the usual phone settings that block a job.
What to Check Before Troubleshooting
Run through this short list first:
- Confirm the printer is on, paper is loaded, and the 2.7-inch touchscreen shows no error.
- Look at the USB cable or Wi-Fi link, the selected printer, and the ink levels.
- Note whether one file, one device, or every job fails.
That last point saves time. If one file fails, the file is the problem. If every device fails, look at the printer or the network.
PPM and IPM in Plain Language
PPM means pages per minute. Canon lists the TS7720 at up to 15 ipm in black and up to 10 ipm in color. IPM means images per minute, a close cousin of PPM measured under ISO rules. Real speed is lower for photos, so see what pages per minute means on a printer.
DPI in Plain Language
DPI means dots per inch. The TS7720 prints at up to 1200 x 1200 dpi. More dots can mean sharper detail, but paper and ink matter too. This guide on printer resolution explained in simple terms goes deeper.
Duty Cycle in Plain Language
Duty cycle is the number of pages a printer can handle in a month without extra wear. Home printers like this one suit light to moderate use. If you print in bulk, study how many pages an office printer can handle monthly before you push it.
Connectivity in Plain Language
Connectivity is how your device reaches the printer. The TS7720 supports Hi-Speed USB and Wi-Fi on both the 2.4 GHz and 5 GHz bands. If you prefer a cable, learn how to connect a printer to a laptop.
How to Fix Canon PIXMA TS7720 Not Printing
Follow this numbered checklist before you change drivers or reset the network. Each step is low risk.
- Cancel all pending print jobs.
- Turn the printer off, wait about 30 seconds, and turn it on again.
- Read any message or warning light on the touchscreen.
- Confirm paper is loaded and ink is not empty.
- Check the Wi-Fi or USB connection.
- Select the TS7720 as your printer.
- Print a simple text document.
- Restart your computer or phone.
Step 7 is a smart test. If the text file prints, your original file is the problem. If it does not, the printer or the connection is the cause.
1. Restart the Canon PIXMA TS7720 Printer
- Cancel pending print jobs, then press the power button to turn the printer off.
- Wait about 30 seconds. Turn it back on and let it finish starting up.
- Restart your computer or phone if the printer still does not respond.
Use the power button, not the wall plug. This lets the printer park its printhead in a safe spot. A clean restart clears many small glitches.
2. Check Paper, Ink, and Printer Errors
- Check the paper size, direction, and loading spot. In the US, standard Letter paper is 8.5 x 11 inches.
- Read the touchscreen messages and ink indicators for warnings.
- Remove visible jammed paper gently. Follow Canon’s steps and never force internal parts.
Not sure the ink readout is right? See how to check printer ink levels correctly. Canon also lists a user-replaceable maintenance cartridge on this model. If a message points to it, follow Canon’s replacement steps.
3. Clear the Print Queue and Retry
On Windows: Open Settings, go to Printers & scanners, and pick your TS7720. Open the print queue, choose Printer, then select Cancel All Documents. If jobs stay stuck, restart the Print Spooler service from the Services app.
On Mac: Open System Settings, choose Printers & Scanners, and open the queue. Delete any stuck or duplicate jobs.
Then send one new test page. If it prints, the old queue was the blocker.
Canon PIXMA TS7720 Not Connecting to Wi-Fi
A wrong network, weak signal, or new router can stop a job before it reaches the printer. Canon notes that your device and printer generally need to share the same wireless network. Use Canon’s supported wireless setup instead of reinstalling software again and again. For a wider view, read why a printer won’t connect to Wi-Fi.
Check the Printer’s Wireless Connection
- Confirm the TS7720 is on your intended network through its touchscreen or network status page.
- Test the router. Can other devices get online?
- Reconnect the printer with Canon’s setup steps if the router name or password changed.
Distance matters too. The 5 GHz band is faster but reaches less far. If the signal is weak, move the printer closer or use 2.4 GHz. For clear setup steps, see how to connect a printer to Wi-Fi.
Fix Wi-Fi Printing From Windows, Mac, or a Phone
- Make sure your device and printer talk over the same local network. Guest networks and network isolation can block them.
- On a phone, confirm you picked the TS7720. iPhone users can use AirPrint. Android users can use Mopria or the Canon PRINT app.
- If setup keeps failing, check Canon’s official setup guide for network requirements.
Several people at home printing at once? This guide on how to manage multiple devices with one printer helps. Phone users can also follow how to connect a printer to a smartphone.
When to Reconnect or Reset the Wireless Settings
Reconnect the printer after a router swap, a password change, or a link that keeps failing. A network reset erases saved connection details, so you must set the printer up again. Try it only after simpler checks fail.
Picture this: you replace your router on Saturday. On Monday, the TS7720 will not print, because it still remembers the old network name. It works like forgetting a Wi-Fi network on your phone and joining again from scratch. If you need a refresher, see how to set up a printer for the first time.
Canon PIXMA TS7720 Says Offline or Not Responding
An offline status can come from a lost connection, the wrong printer selected, or a computer-side glitch. A printer that is powered off differs from one that is on but not talking to your computer. Check your computer first. That avoids needless hardware resets. See how to reconnect an offline printer. You can also learn why a printer keeps going offline.
Fix the Offline Printer Status in Windows
- Open Settings, then Printers & scanners, and select the Canon PIXMA TS7720.
- Open the print queue and look at the Printer menu.
- Make sure Pause Printing and Use Printer Offline are not checked.
- Remove duplicate entries only after you know which one works.
Duplicates often appear with a “Copy 1” tag after a reinstall. Delete the dead one, not the live one. If the printer is missing entirely, try these fixes for a printer not showing on your computer.
Fix Canon TS7720 Communication Problems on Mac
- Open System Settings and select Printers & Scanners.
- Check the selected printer, its status, and any waiting jobs.
- If needed, remove the printer and add it again using the right connection, such as Wi-Fi or USB.
Keep the Mac and printer on the same network while you do this. Re-adding is safe, but you may pick up a fresh driver entry.
Canon PIXMA TS7720 Driver and Software Problems
Old, mismatched, or badly installed software can block print commands. Get the right driver or setup package from Canon’s US support site for the TS7720. Try simple link fixes first. Reinstall only if those fail. Read how to install printer drivers correctly to avoid common mistakes.
Update or Reinstall Canon TS7720 Drivers
- Identify your operating system and its version before you download anything.
- Install the Canon package and follow its connection and setup prompts.
- Remove an old driver or duplicate printer only if you confirm a software conflict.
Picture this: your laptop updated last night, and now the TS7720 shows as unavailable. A fresh Canon package for your system version often fixes it.
Fix Printing Errors After a Windows or macOS Update
- Check whether the update changed printer permissions, availability, or compatibility.
- Recheck the queue and confirm the TS7720 is the selected destination.
- Read Canon’s current compatibility notes before trying unsupported workarounds.
Updates can reset your default printer, so verify that first. It takes about ten seconds.
Canon PIXMA TS7720 Printing Blank Pages or Poor-Quality Documents
Blank output, faded text, streaks, and missing colors point to different causes. They can come from ink delivery, cartridges, or print settings. Check ink status and run a nozzle check before you run repeat cleanings. Paper type, resolution, and document settings also affect quality. See why an inkjet printer prints blank pages for background.
Fix Blank Pages and Missing Colors
- Check ink levels and make sure both cartridges are seated and recognized.
- Print a nozzle check pattern and look for gaps or missing colors.
- Follow Canon’s maintenance steps if nozzles look clogged. Do not over-clean, since cleaning uses ink.
Inkjets dry out when they sit idle. Read why an inkjet printer dries out and the inkjet printhead explained for beginners guide. Canon calls this a two-cartridge FINE system, so carefully reseating the cartridges can also help.
Fix Faded Text, Streaks, and Blurry Prints
- Review print quality, paper type, and color or grayscale settings.
- Match settings to your media, such as plain paper or photo paper.
- Run alignment or cleaning only when the symptoms and screen prompts call for it.
Streaks often mean a partly blocked nozzle. Learn more in why inkjet prints have lines.
Canon PIXMA TS7720 Paper Jam or Paper Feed Problems
Crooked paper, damaged sheets, wrong sizes, or small objects can stop a feed. Remove paper gently and inspect the tray. Never force rollers or internal parts. After you clear the jam, test with fresh, supported paper. Our guide on what paper works best with inkjet printers helps you choose.
How to Clear a Canon TS7720 Paper Jam Safely
- Follow the touchscreen prompts and Canon’s documented removal steps.
- Pull out accessible paper slowly. Look for torn scraps, and stop if you feel resistance.
- Restart the printer.
- Confirm the jam warning is gone before you print.
Small paper scraps cause repeat jams, so take your time.
Fix Paper Not Feeding or Multiple Sheets Feeding Together
- Fan the stack and reload it within the supported capacity.
- Adjust the guides so they touch the stack without squeezing it.
- Swap out damp, curled, torn, or unsupported paper.
Humidity is a quiet cause. See how to store printer paper at home to keep sheets flat and dry.
Canon PIXMA TS7720 Prints Slowly or Produces Incorrect Output
High quality modes, big image files, weak Wi-Fi, and complex documents all slow printing. Test one simple document, then a heavy one, to see whether the slowdown follows the file. Canon’s speed figures come from lab tests, so real pages take longer. Read why inkjet printing is so slow for more reasons.
Improve Printing Speed and Performance
- Choose a standard quality setting for everyday documents.
- Close duplicate jobs and test a smaller file.
- Check Wi-Fi stability when large files crawl.
Automatic duplex printing, which prints both sides, also adds time per sheet. That is normal.
Fix Incorrect Paper Size, Layout, or Color Settings
- Match the document page size to the paper in the printer. Many US users need Letter, not A4.
- Review scaling, orientation, margins, and color options in the print dialog.
- Print a test page to confirm the change worked.
A wrong paper size is a classic cause of cut-off margins. Check it before you blame the printer.
Canon PIXMA TS7720 Troubleshooting Table
Use this table to spot the likely cause fast, without trying every fix. Each first step is simple and low risk. If the screen shows a model-specific error, follow Canon’s official documentation.
| Problem or symptom | Possible cause | First troubleshooting step |
|---|---|---|
| Printer will not turn on | Power connection or electrical issue | Check the power connection and outlet |
| Printer not printing | Stuck queue or incorrect printer selection | Clear pending jobs and select the TS7720 |
| Printer shows offline | Lost connection or incorrect status | Verify the connection and queue settings |
| Wi-Fi printing fails | Incorrect network or weak signal | Confirm the printer’s network connection |
| Blank pages | Ink delivery or cartridge issue | Check ink status and print a nozzle check |
| Faded or streaky output | Nozzle blockage or print settings | Inspect the nozzle-check pattern |
| Paper jam error | Jammed sheet or paper debris | Follow Canon’s safe paper-removal procedure |
| Slow printing | High-quality settings or large files | Test a smaller document with suitable settings |
| Driver or software error | Incompatible or corrupted installation | Check Canon’s official software for your OS |
Canon PIXMA TS7720 Maintenance and Long-Term Reliability
Routine checks cut avoidable interruptions and keep output steady. Store paper properly, place the printer in a good spot, and follow Canon’s maintenance steps. Ink use and upkeep depend on print volume, document type, and cleaning habits. Use the printer often enough, as covered in how often an inkjet printer should be used. Placement matters too, so read where to place a printer at home.
How to Maintain Print Quality and Reduce Ink Waste
- Use the built-in maintenance tools only when a test shows a problem.
- Skip needless cleaning cycles and repeat test pages. Both use ink.
- Keep supported paper dry and flat.
Want to stretch every cartridge? Try these tips to reduce ink usage when printing. If the printer will sit idle for weeks, see how long an inkjet printer can sit unused.
Understand Ink Levels, Page Yield, and Running Costs
Ink level displays are estimates. Real cartridge life depends on coverage, color use, and cleaning. Page yield is the maker’s rating under test rules, and your home or office will differ.
Retailer listings put standard TS7720 cartridges near 180 pages each and XL versions near 400 pages each at 5% coverage. Check current prices at Canon or a trusted US seller before you buy. For the big picture, read inkjet printer running costs explained. Then see why printer ink costs so much and how to save money. If the screen says empty too soon, read why a printer says ink is empty when it is not.
Which Ink Does the TS7720 Use?
The printer takes PG-285 or PG-285XL black ink and CL-286 or CL-286XL color ink. XL cartridges hold more ink and often cost less per page. Recent retailer listings showed a standard pair near $57 and an XL pair near $99. Stock and prices change often.
Third-party ink can work but may trigger errors. Compare original vs compatible printer cartridges. Run a cartridge compatibility check. Learn why a printer rejects new cartridges.
Where to Buy Ink in the US
Amazon, Best Buy, and Staples are common US places to shop for printers and ink. Staples lists TS7720 cartridges, and Best Buy lists the printer itself. Compare cost per page, not just sticker price.
Staples also notes that the TS7720 works with the Canon PIXMA Print Plan ink subscription. For smart shopping, read how to find low-cost printer consumables. Then recycle spent cartridges with how to recycle old printer cartridges.
When Should You Contact Canon Support or Consider a Replacement?
Call Canon when errors repeat, jams return, power fails, or quality stays poor after the right fixes. Before you call, gather the exact error message, your system version, and your link type. Note what you already tried. Also check your coverage with printer warranty terms explained for beginners. Then weigh repair cost, ink cost, and the price of a new printer.
Signs That Your Printer Needs Professional Help
- The same error returns after you follow Canon’s official steps.
- Power or mechanical faults persist after basic checks.
- Print quality stays poor after diagnostics and maintenance.
A burning smell, loud grinding, or visible damage also calls for a stop. Unplug the printer and contact Canon.
Should You Repair or Replace the Canon PIXMA TS7720?
Compare the repair quote with the price of a new printer that fits your needs. Consider Wi-Fi reliability, print volume, cartridge cost, and scanning needs. Replace only when cost and reliability justify it, since not every failure means a dead printer.
Here is a rule of thumb. If a repair costs over half the price of a similar new model, look at replacing it. Read why a home printer may not be worth repairing. Check how long an inkjet printer usually lasts. Then work out the true cost of owning a printer.
Replacement Options to Compare
The TS7720 carries a $161.99 MSRP in retailer listings, and sales sometimes bring it lower. Compare it against our picks for the best affordable all-in-one printer. Decide whether you need an all-in-one printer or a printer only.
Canon fans can weigh Canon TS4320 vs TS6520. If ink cost bothers you most, look at ink cartridge printers vs refillable tank printers.
Frequently Asked Questions About Canon PIXMA TS7720 Problems
1. Why is my Canon PIXMA TS7720 not printing even though it is on?
Check the selected printer, the print queue, the connection, and any message on the screen. Then send a simple text document. If it prints, your original file is the problem. If it fails, work through the checklist above.
2. How do I fix my Canon PIXMA TS7720 when it says offline?
Make sure the printer is on and joined to the right network or USB port. Open your operating system’s printer status page and clear any paused or stuck jobs. Then print a test page.
3. Why is my Canon TS7720 not connecting to Wi-Fi?
Look at the network name, the password, the router status, and any network limits such as guest mode. If the saved connection is no longer valid, reconnect with Canon’s supported wireless setup. Moving the printer closer to the router can also help.
4. How do I reset my Canon PIXMA TS7720 printer?
Know which reset you need. A restart uses the power button and keeps your settings. A network reset clears Wi-Fi details only, and a factory reset can erase more saved settings. Follow Canon’s official steps, since menus vary by firmware.
5. Why is my Canon PIXMA TS7720 printing blank pages?
Check ink status, cartridge seating, and the nozzle check pattern. If the pattern shows missing lines, follow Canon’s cleaning guidance. Avoid running cleaning over and over, because it wastes ink.
6. How do I fix Canon TS7720 paper jams?
Follow the on-screen guidance and remove accessible paper slowly. Check for small scraps, reload fresh Letter paper, and confirm the warning has cleared. Never pull against strong resistance.
7. Can outdated drivers stop the Canon PIXMA TS7720 from printing?
Yes. Incompatible or damaged software can break communication between the printer and your computer. Download the right package for your operating system from Canon’s official US support site.
8. Why does my Canon TS7720 print faded text or missing colors?
Inspect ink levels, print settings, and the nozzle check pattern. If lines or colors are missing, run Canon’s recommended maintenance step. Also confirm the paper type matches your settings.
9. How can I print from my phone when the Canon TS7720 is not responding?
First confirm your phone and printer share the same Wi-Fi network. Then pick the TS7720 in AirPrint, Mopria, or the Canon PRINT app. If it still fails, restart both devices and try Canon’s mobile setup again.
10. When should I replace my Canon PIXMA TS7720 instead of repairing it?
Weigh repeat faults, warranty coverage, repair quotes, and supply costs. Then compare those numbers with the price and features of a new model. Replace only when the math and the reliability outlook both point that way.
Conclusion: Get Your Canon PIXMA TS7720 Working Again
Most TS7720 trouble clears with a few smart steps. Check power and connections, clear the print queue, verify paper and ink, and review your print settings. Always test with a simple text file first.
Wi-Fi trouble, offline status, driver errors, and print quality issues each need their own fix. Match the fix to the symptom, and you will save time and ink. Use Canon’s support pages for steps that fit your model. Reach out to Canon if the basic fixes do not work.
Want more help? Browse our guide to common home printer problems. If you also own an older model, see how to fix a Canon TS3520 printer not responding.
