A print job moves through three stages. Your computer builds the job, a network or cable carries it, and the printer puts ink on paper. A break at any stage looks like “not printing.”
Software problems live in stage one, connection problems in stage two, and paper, ink, or hardware problems in stage three.
Three symptoms get mixed up all the time:
- Offline: your computer cannot reach the printer at all.
- Not responding: the printer is reachable, but jobs sit in the queue.
- Blank or poor pages: paper comes out, but the ink does not land well.
Use this quick diagnostic checklist:
- Does the touchscreen respond and show no error?
- Does a status report print from the printer itself?
- Does your computer show the printer as Ready?
If the status report prints, the trouble sits with your computer or network. If not, focus on paper, ink, and hardware. For more background, see common inkjet printer problems and their causes.
Common Reasons the HP OfficeJet Pro 9135e Stops Printing
Most cases fall into three groups. Here is what each group looks like.
Connection and settings
- Wi-Fi drops, or the router assigns the printer a new address.
- The wrong printer is selected, the queue is paused, or the printer shows as offline.
Ink and paper
- A cartridge is empty, seated badly, or blocked by the printer.
- Paper is jammed or misloaded.
- The printhead is clogged after long idle time. Our guide on why an inkjet printer dries out explains how that happens.
Software and firmware
- The driver is outdated or damaged, or a Windows or macOS update broke the link.
- A firmware change altered how the printer handles cartridges or the network.
Our roundup of common home printer problems covers the overlap.
Quick Checks Before Troubleshooting
- Confirm the printer is on and the 4.3-inch touchscreen shows no unresolved error.
- Load standard US Letter paper (8.5 x 11 inches) and push the tray in fully.
- Check that your print dialog points to the 9135e, not an old or duplicate entry.
- Print a status report from the printer’s own menu. This separates hardware trouble from computer or network trouble.
If this printer is new, go back to setup basics. Our walkthrough on how to set up a printer for the first time covers the steps people often skip.
How to Fix HP OfficeJet Pro 9135e Not Printing
The fixes below run from low risk to higher risk. Do them in order. Print one small test page after each fix so you know which step worked.
1. Restart the Printer and Computer
A full restart clears many temporary glitches.
- Cancel any pending print jobs on your computer.
- Press the power button to turn the printer off.
- Unplug the power cord and wait 60 seconds.
- Plug the cord into a wall outlet, not a power strip, then turn the printer on.
- Restart your computer.
- Send one small test document.
HP’s community support has advised a direct wall outlet when this model had cloud connection trouble.
2. Check Printer Status and Default Printer Settings
On Windows: open Settings, then Bluetooth & devices, then Printers & scanners. Select the 9135e and open its print queue. Make sure the status does not say Paused or Offline.
On Mac: open System Settings, then Printers & Scanners. Select the printer and open its queue. Click Resume if the queue is paused.
Look for duplicate entries, such as the same name with a “(2)” at the end. Delete extras and keep one. If your printer does not show up at all, our guide on a printer not showing on your computer walks through the fix.
3. Clear the Print Queue
One stuck job can block every job behind it. This is the most common fix for “connected but not printing.”
Clear Stuck Jobs on Windows
Open the printer queue, click Printer, then Cancel All Documents. Wait a few seconds for the list to empty.
Restart the Print Spooler
If a job will not go away, press Windows key + R and type services.msc. Find Print Spooler, right-click it, and choose Restart. Then reopen the queue.
Cancel Jobs on a Mac
Open the printer queue and click the small X beside each job. Then turn the printer off and on again.
After clearing, send one test page before you send a big batch.
4. Fix Wi-Fi and Network Connection Problems
Wi-Fi trouble is the top cause of an offline 9135e.
Check the Signal and the Network Name
Your computer and printer must sit on the same network. Some routers split into two names, such as one for 2.4 GHz and one for 5 GHz. Join both devices to the same name. Our guide on why a printer will not connect to Wi-Fi goes deeper.
Give the Printer a Fixed Address
Routers hand out addresses that can change. When the printer’s address changes, your computer loses it. You can reserve a fixed address in your router settings. This often ends repeat dropouts, as explained in why a printer keeps going offline.
Restore Network Settings Last
If nothing else works, use the touchscreen. Go to Settings, then Network Setup, then Restore Network Settings. Reconnect using our guide on how to connect a printer to Wi-Fi. Then remove and re-add the printer in the HP Smart app.
5. Check USB Cable and Connection Settings
A USB cable removes Wi-Fi from the equation, which makes it a great test.
- Unplug the cable and plug it in firmly at both ends.
- Try a different USB port, ideally one on the back of a desktop.
- Skip USB hubs while testing, because they can cut power or drop data.
- Swap in another cable if you have one.
Then confirm your computer lists the 9135e and that your print dialog selects the USB entry. If you are connecting to a laptop for the first time, see how to connect a printer to a laptop.
6. Check Ink Cartridges and Print Quality
If the printer runs but produces blank or faded pages, ink is the likely cause. In the US, this printer uses HP 936 cartridges. HP 936e EvoMore cartridges give higher yield. The ink cartridges that ship in the box hold less ink than retail ones, so an early low-ink alert is normal.
Read the Cartridge Messages
Check the touchscreen or HP Smart app for alerts. Open the cartridge door and reseat each cartridge until it clicks. Our guide to checking printer ink levels correctly explains why gauges can mislead. You can also read why a printer says ink is empty when it is not.
Run One Cleaning Cycle
Use the print quality tools in the printer menu or HP Smart. Run one cleaning cycle, then print a test page. Repeat cleaning wastes ink. For stubborn cases, see why an inkjet printer prints blank pages and how the inkjet printhead works.
Watch for Cartridge Blocking
HP sells this printer with dynamic security. It is built to work with cartridges that carry a new or reused HP chip, and firmware updates can block chips that worked before. If a new cartridge is rejected, read why a printer rejects new cartridges and compare original vs compatible cartridges.
7. Check for Paper Jams and Paper Feed Issues
- Turn the printer off and open the access doors.
- Pull jammed sheets out slowly, in the direction of the paper path. Torn scraps cause repeat jams.
- Fan the paper stack, then reload it flat with the guides snug against the edges.
- Do not overfill the tray, and remove curled or damp sheets.
- Match the paper size and type in the print dialog to what you loaded.
For paper advice, read what paper works best with inkjet printers. Damp paper causes many feed errors, so see how to store printer paper at home.
8. Update or Reinstall HP Printer Drivers
A driver is the small program that lets your computer talk to your printer. A damaged or old driver can stop jobs cold. Get replacements only from HP’s official support site at support.hp.com.
Try HP Print and Scan Doctor on Windows
HP Print and Scan Doctor is a free Windows tool. Open it, click Start, and choose your printer. It checks connection, queue, and driver problems, then offers fixes. Our guide on how to install printer drivers correctly shows a clean install.
Reinstall With HP Smart on Mac
Remove the printer in System Settings, then add it again through the HP Smart app or System Settings. If you need a refresher on HP’s setup flow, see this 123.hp.com setup guide. Restart the computer and test.
9. Update Printer Firmware
Firmware is the printer’s built-in software. HP releases updates to fix bugs, improve security, and manage cartridge checks.
- Keep the printer powered and connected during the update.
- Use the HP Smart app, or open the printer’s Embedded Web Server by typing its IP address into a browser.
- Install any update HP offers for the 9135e.
- Let the printer restart on its own. Never pull the plug mid-update.
- Print a test page afterward.
Security matters too. Our article on office printer security basics explains why updates are worth installing.
10. Reset the Printer Connection or Re-add the Printer
Use this step when the simpler fixes fail.
- Remove the printer from your computer’s printer list.
- Remove it from the HP Smart app if it appears there.
- Restart the printer and the computer.
- Add the printer again using Wi-Fi or USB setup.
Network resets and factory resets can erase saved settings, such as scan shortcuts and network details. Try the network reset first, and save the factory reset for last. If the printer still shows as unavailable, follow how to reconnect an offline printer.
HP OfficeJet Pro 9135e Not Printing Specific Problems
Match your symptom below. Each one points back to the fixes above.
Write down any error message, and note whether the printer’s own status report prints. That detail narrows the search fast.
Connected but Not Printing
The printer shows as connected, yet nothing prints. This usually means a stuck job or the wrong printer entry.
- Clear the queue (Fix 3).
- Confirm your computer sends jobs to the same connection you set up (Fix 2).
- Test from a second app, such as a browser and a Word file. If one prints and the other does not, the app is the problem.
Blank Pages Coming Out
Blank pages point to ink or printhead trouble. Check whether the status report also prints blank.
- Check ink levels and reseat cartridges (Fix 6).
- Run one cleaning cycle.
- If streaks or lines show up instead, read why inkjet prints have lines.
- If blank output continues, a cartridge fault or service need is likely.
Offline or Not Responding
An offline status means your computer cannot reach the printer.
- Check power and the Wi-Fi or USB link (Fixes 4 and 5).
- Clear paused jobs and delete duplicate entries.
- Reinstall the software if the printer stays unavailable (Fix 8).
Color Missing or Wrong
If color pages look gray or miss a color, check the print dialog first. Grayscale or black-and-white mode may be on. Then check the color cartridges and run the print quality diagnostic.
One more point: some printers refuse to print at all when a color cartridge runs out. Read whether an inkjet printer can print without color ink before you assume the worst.
Printing Fails from a Phone
- Put the phone and printer on the same Wi-Fi network.
- Allow the HP Smart app to use local network and printer permissions.
- Remove and re-add the printer in the app if it no longer appears.
Our guides on connecting a printer to a smartphone and printing from a phone at home cover both iPhone and Android steps.
HP OfficeJet Pro 9135e Troubleshooting Checklist
- Confirm power, paper, ink, and printer status.
- Restart the printer and clear stuck jobs.
- Check Wi-Fi, USB connections, printer selection, and drivers.
- Print a test page after each major change.
Which Fix Should You Try First?
| Symptom | Likely cause | First action |
|---|---|---|
| Printer shows offline | Network or status issue | Check connection and printer status |
| Jobs remain pending | Stuck print queue | Clear pending jobs |
| Blank pages | Ink or print-quality issue | Check cartridges and run diagnostics |
| Printer not detected | Driver or connection issue | Reconnect and verify software |
| Faded or streaky output | Print-quality problem | Run the recommended maintenance routine |
| Paper will not feed | Paper loading or feed issue | Check tray loading and accessible paper paths |
HP OfficeJet Pro 9135e Troubleshooting: Windows vs. Mac
Menu names and workflows differ by operating system. Start with the built-in printer settings before you try bigger repairs.
Check HP’s support page for the 9135e to confirm which Windows and macOS versions it supports. If several people share one printer, our guide on managing multiple devices with one printer helps.
Fix HP OfficeJet Pro 9135e Printing Problems on Windows
- Open Settings, then Bluetooth & devices, then Printers & scanners, and check the printer status.
- Open the queue and cancel all documents.
- Restart the Print Spooler in the Services window.
- Run HP Print and Scan Doctor.
- Remove the printer, then add it again.
- Install the full HP software from support.hp.com if Windows still cannot see it.
Windows may swap your default printer on its own. Turn off the option that lets Windows manage it, then pick the 9135e yourself.
Fix HP OfficeJet Pro 9135e Printing Problems on Mac
- Open System Settings, then Printers & Scanners, and check the selected printer.
- Open the queue, remove stuck jobs, and click Resume if needed.
- Select the printer, click the minus button to remove it, then click the plus button to add it again.
- Choose the HP entry that uses AirPrint or the HP driver when you re-add it.
- Use the HP Smart app if macOS cannot communicate with the printer.
Keep one printer entry and delete any duplicates.
How to Prevent HP OfficeJet Pro 9135e Printing Problems
Good habits prevent most breakdowns. Keep the connection stable, use suitable paper and genuine or clearly compatible supplies, and watch your ink levels. Our guide on how often an office printer should be maintained offers a simple routine.
Keep Printer Software and Firmware Updated
- Check HP’s official support pages for software and firmware updates.
- Install updates that match your printer and operating system.
- Test print after any big Windows, macOS, or router change.
Maintain Ink Cartridges and Print Quality
- Replace cartridges when the printer asks, not days later.
- Use the printer’s maintenance tools when quality drops.
- Avoid extra cleaning cycles, which burn ink.
Smart habits also cut costs. See how to reduce ink usage when printing and how to store unused ink cartridges.
Improve Wi-Fi Reliability and Everyday Printing
- Keep the printer within strong Wi-Fi range.
- Use one connection method and avoid extra printer entries.
- Print a test page if the printer has sat idle for a while.
Inkjets like regular use. Read how often an inkjet printer should be used and how long an inkjet can sit unused.
Know Your Printer’s Limits: PPM, DPI, and Duty Cycle
- PPM means pages per minute. The 9135e is rated at 25 ppm in black and 20 ppm in color, measured under ISO test conditions. Real-world speed is lower for photos and complex pages. See what pages per minute means.
- DPI means dots per inch. Higher DPI packs more ink dots into each inch. The 9135e lists up to 4800 x 1200 optimized DPI for color. Read printer resolution explained for more.
- Duty cycle is the most pages the printer can handle in a month without extra wear. HP lists 30,000 for this model. That is a ceiling, not a daily target. See how many pages an office printer can handle monthly.
- Connectivity is how the printer links to devices. This model offers Wi-Fi, Ethernet, USB, and Wi-Fi Direct.
When Should You Contact HP Support or Consider Repair?
Reach out when basic fixes fail and the printer keeps showing hardware errors, feed failures, or print quality problems.
Before you call, gather the exact error message, your operating system, your connection type, and the steps you already tried.
Use only support.hp.com or the HP Smart app to find support. Some websites list fake “support” phone numbers. Never share passwords or pay for remote access from an unverified caller. Office users who see repeat failures can also read why office printers stop working so often.
Signs Your Printer May Need Professional Service
- Hardware errors return after basic troubleshooting.
- The diagnostic page fails or shows the same defects after cleaning.
- You hear grinding or clicking, or the printer has physical damage.
- Paper feed fails again and again, even with fresh paper.
Downtime costs money. See printer downtime problems in small businesses.
Should You Repair or Replace the HP OfficeJet Pro 9135e?
Start with your warranty. Our printer warranty terms explained guide shows what to look for. If the printer is covered, contact HP before you spend a cent.
If it is out of warranty, compare the repair quote with the price of a new printer. A common rule of thumb is to replace when the repair costs more than about half the new price. Our article on why a home printer may not be worth repairing explains the math, and when a business should replace an old printer covers business cases.
Buying Advice for US Shoppers
Compare listings at Staples, Office Depot, Best Buy, and Amazon. Staples lists the standard bundle near $310, and some bundles run close to $400. Prices change often, so check before you buy.
Weigh monthly page volume, color needs, and ink costs with our guide on the true cost of owning a printer Ink adds up, so read why printer ink costs so much and cheap ink vs genuine cartridges.
Compare ink cartridge printers vs refillable tank printers, browse the best multifunction printers for small offices, or learn how to choose a printer for a small office.
Frequently Asked Questions (FAQ)
1. Why is my HP OfficeJet Pro 9135e not printing?
Common causes include a lost Wi-Fi link, stuck print jobs, wrong printer selection, driver problems, and ink faults. Check the printer status first. Then restart the printer and computer, clear the print queue, and print a test page. Work through the fixes above in order until the printer responds.
2. Why is my HP OfficeJet Pro 9135e connected but not printing?
A printer can look connected while the queue is stuck, the wrong printer entry is selected, or communication has failed. Clear the queue, delete duplicate entries, and restart both devices. Then test from a second app. If another app prints, the first app is the problem.
3. How do I fix an HP OfficeJet Pro 9135e that is offline?
Confirm the printer and computer share the same network, then check the printer’s status in your operating system. Restart the printer and router. If it stays offline, restore network settings from the touchscreen, then remove and re-add the printer using HP Smart or your system settings.
4. Why is my HP OfficeJet Pro 9135e printing blank pages?
Blank pages usually come from low or empty ink, cartridges seated badly, or a clogged printhead. Check ink levels and reseat the cartridges. Then run the printer’s cleaning routine once and print a test page. If pages stay blank, a cartridge or hardware fault may need service.
5. How do I reset my HP OfficeJet Pro 9135e printer?
A restart only powers the printer off and on. A network reset clears Wi-Fi settings. A factory reset restores everything to default and erases saved settings. Try a restart first, then a network reset. Follow HP’s model-specific steps before any factory reset.
6. How do I reconnect my HP OfficeJet Pro 9135e to Wi-Fi?
Check that your router is working, then use the touchscreen’s wireless setup or the HP Smart app to reconnect. If you changed your router or password, update the printer’s network settings. Make sure your computer joins the same network name as the printer.
7. Why is my HP OfficeJet Pro 9135e not printing from Windows 11?
Check the printer status and queue in Windows settings first. Cancel stuck jobs and restart the Print Spooler. Then run HP Print and Scan Doctor. If Windows still cannot print, remove the printer and install HP’s supported software for your device and Windows version.
8. Why is my HP OfficeJet Pro 9135e not printing in color?
First, check that your print dialog is not set to grayscale. Then check color cartridge levels and installation. Run the print quality diagnostic. If colors are missing or off after cleaning, a cartridge or printhead problem is likely, and replacing the cartridge often fixes it.
9. Can low ink cause my HP OfficeJet Pro 9135e to stop printing?
Yes. Low or empty ink can reduce print quality and trigger alerts that pause printing. Check the ink indicators on the touchscreen or in HP Smart, and follow the on-screen instructions. Replace the empty cartridge with the correct HP 936 or 936e model for US printers.
10. What should I do if my HP OfficeJet Pro 9135e still will not print?
Test the printer on its own with a status report, and write down any error message. Try a USB connection or a second computer to isolate the problem. If it still fails, contact official HP support or a qualified repair service with your notes ready.
Conclusion: Get Your HP OfficeJet Pro 9135e Printing Again
Most 9135e printing problems have simple fixes. Start by restarting the printer, clearing the print queue, checking the connection, and confirming ink and paper.
Name the symptom before you change anything big. Offline, blank pages, and stuck jobs each need a different fix. Update drivers or reset settings only after the basics fail.
Now work through the ten fixes in order and print a test page after each one. If the printer still refuses to cooperate, contact official HP support with your notes. If you own other HP models, our guides on fixing an HP Envy 6155e that will not print and HP DeskJet 2855e printing fixes use a similar approach.
